Personalized puzzles

Each puzzle is made to order. We don't accept change-of-mind returns or exchanges for personalized puzzles, including spelling or details entered incorrectly by the customer.

Damage, defects and mistakes

If your puzzle arrives damaged, is defective, is the wrong item, or contains a personalization mistake made by Millforge Co., we'll provide a replacement at no cost. If a replacement isn't suitable, we'll provide a refund.

How to report an issue

Please email Support@millforgeco.com within 30 days of delivery with your order number and photos showing the issue.

Return shipping and fees

If a return is required to resolve an issue, we'll cover the return shipping. We don't charge a restocking fee.

Your rights